CARLINK RENTALS TERMS AND CONDITIONS
Insurance, Covers and Waiver
All car rates include: Third party insurance, unlimited kilometers, delivery and collection at your own place, return policy at a different place, V.A.T, local taxes, maintenance oil and greasing and free 24/7 road assistance.
Collision Damage Waiver (CDW)
Comprehensive insurance for accidents. If this is the renters fault, then there is always an excess to pay unless SCDW has been purchased at the time of rental.
The excess varies according to car group. This insurance cost is included in your rental agreement price.
Cover Agreements
At the car hire counter, you may decide to buy additional cover to reduce your excess, or to cover things your Collision Damage Waiver (CDW) does not, such as tires and windscreen. Policy excludes things such as windscreens, glass, wheels, tires, undercarriage, interior, personal belongings, sidemirrors, towing charges & off-road time – as well as any ‘extra equipment’ hired as child seats and GPS devices. Note that your cover will be invalidated by negligence, refueling errors or breaking the terms of the rental agreement (for example, by driving under the influence of alcohol or drugs, or driving on roads other than tarmac or asphalt).
Super Collision Damage Waiver (SCDW)
Purchased by the customer at the time of rental by an extra cost of 10 euro per day. This insurance reduces the amount of excess payable by the customer in the event of an accident that is their fault.
Theft protection (TP)
Purchased by the customer at the time of rental. This insurance covers against theft or attempted theft of the vehicle e.g. broken locks or windows. If this insurance is not taken then the customer is fully responsible for the cost of the damage, or a replacement vehicle if it is stolen and not recovered. The cost of this insurance is €4.50 per day.
Included at no extra cost
Emergency Roadside Assistance
Local Taxes
Road Fee / Road Licensing Fee
Kilometers
Unlimited kilometers
Not Included in the Rental Price
Mandatory Local Charges
Valeting Fee – You will be required to pay a cleaning cost if the vehicle requires more than the usual standard cleaning on its return to restore it to its pre-rental condition, allowing for fair wear and tear. The cost of this fee is €30.00.
Driving Charges
Customers are responsible for all toll fees, congestion charges, speeding tickets, parking fines & traffic fines – and all associated administration costs.
What you need at pick-up
Acceptable forms of payment
You are required to have a Credit Card for this booking.
The main driver must be in possession of a Credit Card in their own name when picking up the car. The Card must have enough available funds to cover the excess / deposit amount (which will be blocked on the Card for the duration of the rental). The Card will also be required to pay for local fees, extra equipment and anything purchased additionally at the car hire counter.
Accepted Cards
American Express, MasterCard, Visa, Diners club international, discover
Please Note:
We will not accept prepaid, recharge or virtual cards – or any card on which the relevant characters are not raised (‘embossed’).
Visa Dankort cards are not accepted
We do not accept Chinese UnionPay cards.
License Requirements
the main driver and any additional drivers will need to provide a full driving license in their name.
All drivers must have held their driving license for at least 3 years.
An International Driving License is required if the driving license is printed with non-Roman Alphabet.
Forms of Identification
A Passport is required.
Rental Voucher / eVoucher
When picking the car up, the main driver must present their Voucher / eVoucher, which is issued after your booking is confirmed.
A voucher proves that the rental is booked in a customer”s name and that it is paid for.
Age Requirements
Minimum age limit for renting a car is 21 . The driver must have 3 years minimum driving experience.
The car hire company’s age-related charges and restrictions will apply to all additional drivers.
Young driver fee is €7.50 per day.
Arrival Details
Flight Details – If you are arriving by plane, is better to inform us of your arrival flight number and give us a mobile number even a few hours before your rental to start. If you do not, we cannot be held responsible if your plane is delayed and as a result your car is not available. Please ensure that you enter your flight number and not any other number the airline may have sent you, such as a confirmation number.
Fuel Policy, Extras
Fuel Policy
The fuel policy is FULL to FULL, which means the car collected with full tank and must delivered with full tank. If not, the petrol missing from the tank must be paid along with a €20.00 penalty fee.
One-Way Rentals
Pick up the car of one location and deliver it to another is with an extra charge.
24/7 road assistance
Free of charge
24/7 delivery and collecting cars
Pick up and deliver your rental car at any agreed place in Cyprus 24/7 with relevant extra cost.
Cross-Border and Boundary rules
Customers whose travel plans include driving outside the country of rental or crossing borders must advise us before they pick the car up. Restrictions may apply which may require the customer to pay additional fees.
Customers must inform us of any cross-border travel as restrictions may apply where the car cannot be taken.
Additional Drivers
The cost to add an additional driver is € 3.00 including tax, per day.
The car hire company’s age-related charges and restrictions will apply to all additional drivers.
Other Extras
Baby seat is €5.00 per day, Booster seat is €3.00 per day and GPS is €3.00 per day.
Taxes
All taxes are included
Pay local extras
All additional extras should be requested at the time of booking or before signing the rental agreement and paid directly to us at the counter.
Important Information
General important Information
To make sure you understand the rules and laws about driving hire cars at home and abroad, it is essential you read the Terms & Conditions in full before you leave to pick your car up.
In particular, please make sure you know what documents and other paperwork you must take with you (e.g. driving license, forms of identification, and payment cards) and what you will need to pay for at the car hire counter.
By making this booking, you are confirming that you have read and accept our Terms & Conditions.
When you pick your car up, we will need you to sign a rental agreement. Please make sure you read it carefully – and if anything is not clear, discuss it with our staff before you sign.
If you have any questions, please do not hesitate to contact us. You’ll find our opening hours and contact information on the Contact Us page of our website.
If you run into any problems during your rental, just call the Emergency phone number, which you will find at the top of your voucher. If you are calling outside normal office hours, you will have the option of talking to someone in English or leaving a message and a contact number – after which we will contact you as soon as possible.
Our full Terms & Conditions can be viewed at https://www.mccarlink.com
Accident or Breakdown – In the event of a breakdown, accident or mechanical difficulties, you must call us immediately. We give authority for repairs or replacement cars. Please keep copies of all documentation you are asked to complete. This may be needed if you wish to make a claim. For accidents, a police report and an incident report from the car hire counter will be required.
Lost Keys – If you lose your key(s), you will be charged the cost of replacement and the loss of use.
Seatbelt – passengers must wear seatbelts if fitted, wherever they are sitting in the car.
Please be aware that all cars have a non-smoking policy. Fines will apply if this policy is not adhered to.
Price Calculation – Prices are based on the pick-up and drop-off times and dates that you agree before your rental starts. If you pick the car up any later or bring it back any earlier, you will not receive a refund for unused time.
At pick-up, you may choose to take a different car, rather than the one reserved for them.
If you do, they may be charged an additional premium.
If you are involved in an accident, and the car “Rolls Over” onto the roof, you may be asked to pay an additional fee on top of the excess amount.
Cancellations, No shows & Amendments
You can make a reservation online at least 10 hours before the pick-up time. After that time and until 5 minutes before pick-up time all reservations online are subject to negotiation and might fail confirmation depending our company’s fleet availability.
Cancellation of Fully Prepaid Bookings
- You can cancel 48 hours or more before your rental is due to start.
- If you cancel in the 48 hours period before pick-up, the money you have paid will be refunded, minus the cost of a 2 days rental:
- if you had booked the car for less than 2 days, there will not be any additional charge, but you won’t receive any refund.
- If you fail to turn up at the agreed time and date, and/or to provide all the necessary documentation, and/or to provide a credit card with enough available funds on it, we may refuse you the car.
No-Show:
A ‘No-show’ is when you:
- wish to cancel but do not tell us before your rental is due to start, or
- fail to pick the car up at the arranged time and date, or
- fail to provide the documentation that is required to pick the car up, or
- fail to provide a credit card in the main driver’s name with enough available funds on it.
In all of these cases, you will receive no refund of the money you’ve paid.
We reserve the right to refuse the car to any customer who fails to arrive on time with all necessary documentation and a credit card with enough available funds for the car’s deposit. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund.
Amendments:
You can amend your rental online, free of charge, at any point before your rental is due to start. Certain amendments could affect the rental price, such as location, car group or time or date of rental, if it does you will be charged at the current published price, which may be different from what you originally paid.
Please call us if your pick-up time is less than 48 hours away and you wish to amend your booking.
Please note: prices are based on the pick-up and drop-off times and dates that you arrange before your rental starts. If you pick the car up any later or bring it back any earlier, you will not receive a refund for unused hours or days.
PRIVACY POLICY
CARLINK RENTALS may collect and store private customer data, such as a customer’s name, address, telephone number(s), e-mail address(es), password(s). We use this data primarily to verify the customer’s identity in order to avoid fraud. We may also use it for statistical analysis to improve our services, or to provide customized web content to the customer. CARLINK RENTALS regards this information as confidential and will not share it with any other company or organization.
Sensitive Payment Data
This includes promotional/discount codes. We make every effort to ensure that such data will never be stolen or intercepted by third parties.
IP Addresses
We typically log the IP address of every customer placing an order, again, in order to avoid fraud.
Sharing
Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use your contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. We do not share your personal and financial information with any third parties other than the following. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
COOKIE POLICY
To make this website work properly, we sometimes place small data files called cookies on your device.
What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, shopping card, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
How do we use cookies?
We use cookies to keep track of which services you have used from our Safety Car Rentals and of your browsing on our website. Cookies also mean you can use services such as tracking your order, checking/completing your account etc.
We have put our cookies in to the following categories, to make it easier for you to understand why we need them:
1. Strictly necessary: these are used to help make our website work efficiently. You cannot disable these cookies.
2. Performance: these are used to analyze the way our website works and how we can improve it, so as to perform such improvements.
3. Functionality: these help to enhance your experience (e.g. remembering products you’ve added to your basket).
You can delete or disable performance and/or functionality cookies, however if you do so some features of this site may not work as intended.
4. Targeting /Advertising: these are used to promote products that may be of your interest based on information that we have collected in relation to your preferences. You can opt out of these cookies if you would prefer.
The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.
How to control cookies
You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
